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Cashiers are human too.

16 November 200811:34AMliferants

Or, _ "How to not end up alone in an empty checkout lane with tomato paste dripping from your hair."_

I work at large supermarket chain. I am a "checkout chick" (who is actually a guy). And I get seriously pissed at customers.

Here's a little background. A few weeks ago, everything went to hell. About half the staff didn't turn up, the store was totally packed, and then to top it all off half the EFTPOS lines went down, so nobody could pay if their card was from a particular bank. This made a lot of people very angry. Fortunately we haven't had an awful day since, but it made me realise how one nice customer can really make a difference.

So. Here is how to be a nice customer.

  1. Say hello. This is all you need to do. if you want to have a conversation (preferably not about the store) then that's fine. If you don't, just say hello and leave it at that. Dumping your stuff on the checkout and proceeding to talk loudly about your sex life into your mobile phone is not okay. At all.
  2. If you want something, ask. I'm not psychic. If you want each piece of shopping in a separate bag, fine. If you want the bread under the watermelon, that's fine too. If you don't care, that is also fine. But please, please, if you want anything other than bog standard packing, tell me before I start!
  3. As above, but for your own bags. If I start using them and then absent-mindedly start using plastic instead, remind me.
  4. DO NOT sit there at the end of the register repacking every single bag. Tell me what is wrong with my packing and I will fix it. If I ask you, DO NOT give me a blank look.
  5. You don't need to say, "That'll be on my AmEx Gold Double Plus Extra Standard Credit Rewards Account please". The computer doesn't care, and I don't either. Just say, "credit, thanks". That will do just fine.
  6. Since I stand at this register all day, I probably don't go out on the floor much, do I? Therefore, do not ask me where the mustard is. I do not know. Related to that: No, I will not pop back and get something for you. I'd get in trouble.
  7. Please don't stick your chocolate/magazine/chips/discount card/whatever around the register and scan it yourself. Not only is it frowned upon by the management, it gets in my way and violates my personal space.
  8. Don't swear. At your kids (it's just wrong), your partner (your problems are none of anyone elses business or interest), at me (it's unnessecary and makes me want to smash your tomato paste over your head) or worst of all, at other customers (you'll probably get kicked out for that.)
  9. Don't ask me to do anything outside my job - scanning people's shopping. If you're concerned about a spill in aisle three, don't expect me to clean it up. You wouldn't like it if I left half way through your scanning, so don't ask me to.
  10. If my register has a closed sign up, it's closed. No Buts. It probably means I'm going on my lunch break. And don't get all pouty when I tell you it's closed. OTOH, don't make a big fuss if I do let you through cause you're a nice old lady with two things and your purse already out. Last thing I want it more customers with trolley-loads thinking I'm open. All of this seems like common sense after a while. We're here to help you, but it's amazing how many people are overly demanding, indifferent or just plain rude. I have a feeling that my hatred for you all may be affecting my mental health. Then again, there wouldn't be a problem if you all just remembered one thing:

Cashiers are human too.

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